CUSTOMER SERVICE EXCELLENCE WORKSHOP PLANNED - CHAMBER NAME OFFERS CUSTOMER SERVICE WORKSHOP BY CONSTANT TRAINING

Joliet, Illinois. On March 25, 2008, the Grundy County Chamber of Commerce and Heritage Corridor Convention and Visitors Bureau will sponsor a Customer Service Excellence Workshop for their members as well as for the general public at JJC Campus, Joliet. The afternoon session will run from 1:00 PM until 4:30 PM. The registration fee is $69.00 for all Chamber and Bureau members and $79 for all non-members. Chamber and Bureau members sending four or more from the same organization will pay $60.00 each.

This workshop will cover critical areas such as: The TOP TEN service mistakes customers hate, MAGIC WORDS to use that customers love to hear as well as those they hate, how to handle PROBLEMS and complaints, effective TELEPHONE skills, verbal and non-verbal COMMUNICATION techniques, build RAPPORT with anyone, REMEMBER NAMES and SEVEN critical elements for outstanding service.

All attendees receive a copy of Joe's newly released book titled "Customer Service Eagles". It is written for managers, supervisors, business owners and organizational leaders as well as the millions of front-line workers who take care of hundreds of millions of customers daily. It is a practical, easy to read book loaded with proven techniques to help you be more effective with customers. Full of stories that you will relate to, it covers all the important aspects of winning over and keeping customers happy. If you want to have happier customers, bosses and employees, this is the book for you!

This workshop will be presented by Constant Training and facilitated by the president of the company, Joe Constance. Joe has owned 9 different businesses in his career having up to 200 employees at one time. He has experienced both a tremendous amount of success as well as significant failures in his career and so he brings with him many "front line" experiences to share relating to customer service and life in general.

If you ever wonder if your staff realizes how customer service impacts recurring sales and the profitability of your business; if your organization focuses on the customer as much as it should; or if there are ways you could improve customer service then this workshop is a must for you and your employees.

To find out more information on this workshop or to register, contact the Heritage Corridor CVB at 815-727-2323 or the Grundy County Chamber of Commerce at 815-941-0113. Registration forms are available on-line here or www.grundychamber.com. These workshops usually fill up fast so call now to sign up!

Return to News and Media